System Status

LGWD prides itself on the efficient response to customer enquiries and support issues and provide a dedicated portal for all issues and problems to be reported. This allows for tracking of problems and a full archive log along with a knowledgebase for a self help solution.

This page also contains information relating to any scheduled maintenance or system errors.


If you are experiencing a problem, please open a suppor ticket

Unfortunately, today (06/03/2018) between the hours of 12.45pm - 14:45pm, the network zone in which the LGWD Server resides experienced issues beyond our control.

As a result of this, the access to  LGWD Services:

 - Web

 - Mail

 - Storage

was affected with intermittent connectivity issues. This will have caused page errors to display as "Site cannot be reached" or Server timeout 401. 

No mail will have been lost as a result, and any messages attempted to be delivered to the LGWD server will (by default from most servers) be re-attempted within a 24hr window automatically.

Any messages being sent from the LGWD server will have remained in the queue for processing once network connectivity was restored and will have been sent automatically.

LGWD apologises for the inconvenience this caused, especially as it also affected the efficient communication of this to our clients.

We are pleased to inform that the issue has now been resolved by network administrators at the data centre involved.

There are no known problems, if you think different, let us know.

GMail servers are now accepting our mail as normal

We're aware of problems with our clients being blocked from sending messages to Google Mail accounts and receiving: "Undelivered Mail Returned to Sender" emails.

We are working on the issue - please keep trying to send your emails once every 24 hours.

A further update will be posted when the issue has been resolved but we're at the mercy of Google at the moment.

If your message is important to your intended recipient, please contact them via alternative means.


Some clients may be experiencing some difficulties with sending emails to certain addresses.

This has been caused by the LGWD Server IP being accidentally listed on a "Common Black List" earlier in the week - it has been removed from the blacklist however, some mail servers refresh the list at longer intervals than others and so it can take up to a week for them to start accepting mail from you again.

We're sorry about the inconvenience this causes, but the listings are automatic and not always 100%.

The lists are a real help and are part of the constant battle with the increased amount of SPAM and we use the lists as a reference for blocking a large amount of SPAM also.

The best advice for if you get a "Undelivered mail returned to Sender" is wait 24 hours and try again.

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